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Workspace not visible

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    Workspace not visible

    Hi there
    Please help
    Certain workspaces when I open do not appear as a window.
    They dont appear at all.
    I can see in NT8 > Workspaces they have a green square icon indicating they are open and if I close them I am prompted to save as if it is open but it is not visible.
    Please help!
    thanks for any reply

    #2
    I conducted the following after reading other posts:


    Close NT8
    Run NT8
    Note Workspace that opens by default is WS005-XAU-Oil
    Open Workspace AUDJPY. This was functional today.
    that they are open is shown in

    Control Centre > Accounts > Workspaces
    No workspace windows are visible at this point.
    I think WS005-XAU-Oil broke a while ago and I was not fussed.
    My other worspaces seem to be falling over now.
    Close WS005-XAU-Oil. Do not save.
    Now we have AUDJPY only open but now workspace window as shown below.
    From here I close the workspace and shut down NT8.

    Attached is the trace file for the session and screenshots showing the actions described above.
    Thank you for any help

    Attached Files

    Comment


      #3
      Hello slouw,

      Thank you for your post.

      The workspace either may have become corrupt or been saved with no windows open.

      I suggest trying to restore a backup of your previous workspace; this is a feature that was recently added in version 15. To do this, go to Tools > Database Management and click the arrow to the left of "Restore Workspaces" to expand that section, then click "Restore". Navigate to the folder with the same name as the workspace you'd like to restore, then choose a workspace version - they're named by date, so if you can remember when the last time it worked correctly was, that would be a good place to start. It'll have the last 10 saves backed up in that folder.

      Please let us know if this does not resolve the issue.
      Kate W.NinjaTrader Customer Service

      Comment


        #4
        Looking resolved - thank you

        No news will be good news in this case.
        Thank you NT_Kate

        Comment


          #5
          Happened again

          I have contrived to reproduce this issue see below.
          Notice in the red box there is Control Centre as the only NT8 window.
          This is with workspace CNH_001 open in the forefront as you can see (Is that the right term?)
          I am working on establishing exactly what I do to break it.

          I am playing around with workspace CNH in this post not sure if it is related

          Comment


            #6
            Hello slouw,

            Thank you for your reply.

            The workspace in your above screenshot doesn't have any windows saved within it - the workspace may have been inadvertently saved when no other windows were opened. You can try the instructions to restore an earlier version, but if you saved more than 10 times while they were blank, you likely wouldn't be able to restore to one with windows opened, and would need to rebuild the workspace.

            Please let us know if we may be of further assistance to you.
            Kate W.NinjaTrader Customer Service

            Comment

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