Drawing objects diappearing

[derivtrader]

Hi,
Since installing 8..22.1 drawing objects on workspaces have disappeared on restarting NT8 . The workspaces were saved before closing. It occurs on charts that have changed instruments and others that don't change within the workspace.

[NinjaTrader_Kate]

Hello derivtrader,

Thank you for your post.

I'd like to take a look at your log and trace files to see if an error may be occurring with the drawing objects.

You can send these by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2597935 ATTN Kate W.

Thanks in advance; I look forward to assisting you further.

[derivtrader]

Thanks Kate..email sent

[NinjaTrader_Kate]

Hello derivtrader,

Thank you for your reply.

I am seeing a number of errors in your log and trace files that could be related to what you're experiencing:

2020-06-08 08:44:47:476|3|4|Indicator '': Error on calling 'OnBarUpdate' method on bar 1040: Object reference not set to an instance of an object.
2020-06-08 08:44:47:588|3|4|Indicator '': Error on calling 'OnBarUpdate' method on bar 806: Object reference not set to an instance of an object.
2020-06-08 08:44:47:816|3|16|Chart rendering to a software bitmap failed. There is likely a problem with a chart object's render method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 08:44:47:817|3|16|Chart rendering to a software bitmap failed. There is likely a problem with a chart object's render method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 08:44:56:188|3|4|A direct X error has occurred while rendering the chart: HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown
2020-06-08 08:44:56:188|3|16|Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 08:45:05:348|3|4|A direct X error has occurred while rendering the chart: HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown
2020-06-08 08:45:05:348|3|16|Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 09:28:35:718|3|4|Indicator '': Error on calling 'OnBarUpdate' method on bar 715: Object reference not set to an instance of an object.
2020-06-08 09:28:35:859|3|16|Chart rendering to a software bitmap failed. There is likely a problem with a chart object's render method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 09:28:46:354|3|4|A direct X error has occurred while rendering the chart: HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown
2020-06-08 09:28:46:354|3|16|Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: Unknown'
2020-06-08 13:44:41:569|1|2|Kinectick: Primary connection=Connection lost, Price feed=Connection lost
2020-06-08 13:44:52:263|1|2|Kinectick: Primary connection=Connected, Price feed=Connected
2020-06-08 13:47:41:104|3|4|Indicator '': Error on calling 'OnRender' method on bar 589: You are accessing an index with a value that is invalid since it is out-of-range. I.E. accessing a series [barsAgo] with a value of 5 when there are only 4 bars on the chart.

For the first two errors, you'll note that we don't see the indicator name. This means you've removed the chart label from the indicator that is hitting the error.

The next errors that show D2DERR_PUSH_POP_UNBALANCED would generally be NinjaScript based issues. We generally see this caused by improper code within OnRender in a chart object.

Unfortunately, it's not clear what object caused these errors. They could well be triggered by a drawing object, but we can't tell that for certain.

I would recommend trying with a new, blank workspace to test. Close all other workspaces if any are open but running in the background, then open a new chart with no indicators or custom bar types in your blank workspace. Draw a few drawing objects on the chart. Once complete, close NinjaTrader, saving the new blank workspace. Then, reopen NinjaTrader. It should reopen the new workspace. Do the drawing objects you drew still appear?

Do you see any errors in the log tab of the Center after restarting if the drawing objects do not appear?

Thanks in advance; I look forward to assisting you further.

[NinjaTrader_Kate]

Hello derivtrader,

Thank you for your patience.

While the errors in your log files are concerning, I've received new information that our development team is looking into similar issues as far as the drawing tools. The tracking number for this is NTEIGHT-14506 for your reference. As soon as I have further information from my development team I will update you.

Thanks in advance; I look forward to resolving this for you.

[derivtrader]

ok thanks Kate for following up. I will await your update on the issue.

[NinjaTrader_Kate]

Hello derivtrader,

Thank you for your patience.

We've just released version 8.0.22.2 which should resolve this issue.

To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Please let us know if we may be of further assistance to you.

[derivtrader]

I noticed the release and saw the issue #. I downloaded it and the issue is fixed. Thanks to you and dev team.