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NT trade account balance completely wrong

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    NT trade account balance completely wrong

    I entered a trade today in CADJPY on a 10,000 lot. The program account balance sheet immediately showed me having a unrealized balance of -$42,000. I got out of the trade immediately making the trade flat. I checked my realized profit and it showed the trade down by my commission on a round turn however my realized profit shows the account down -$42K.. I checked with my broker and they confirmed I got out of the trade only having lost cost of commissions. Any assistance would be appreciated.

    #2
    Hello Jconstable,
    Thanks for your post.

    Sounds like something is going on with your database. Try resetting the database with the instructions below.
    • Disconnect NinjaTrader from any open connections via Connections > Disconnect
    • From the NinjaTrader Control Center window select the menu Tools > Database Management
    • Press "Reset DB"
    • Check Historical Orders to remove historical orders
    • Check Historical Trades to remove historical trades
    • Press the "Reset" button
    Josh G.NinjaTrader Customer Service

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      #3
      I took your advice and followed instructions but am still having data base problems. I am looking at a YM 30 minute chart and it is now 2 hours and 8 minutes after open. I should be showing 4 bars after the opening bar but am actually only showing 3 bars. ES, NQ and RTY are all correct. Another anomaly is that when I save a file it does not appear to take because when I reopen NT the saved info may or may not be there. TIA

      Comment


        #4
        Lets try something else then. Lets rename the database and create a fresh one.
        • Shutdown NinjaTrader and Go to the Start Menu
        • Select My Documents--> NinjaTrader 8--> DB--> NinjaTrader.SDF.
        • Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
        • Then restart the software and NinjaTrader will create a fresh database file to use
        If this does not resolve the issue I'd like for you to send me an email to PlatformSupport(AT)NinjaTrader(DOT)com
        Put RE:Josh in the subject line and include your log and trace files. You can do this by following the steps below.
        • Open your NinjaTrader folder under My Documents.
        • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you can delete these compressed folders.
        Josh G.NinjaTrader Customer Service

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          #5
          Thanks that did clear up the YM bar problem. I realize you know this but how do I recover my accounts information, they are all missing. TIA

          Comment


            #6
            Do you mean all of your trade performance data?
            Josh G.NinjaTrader Customer Service

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              #7
              No I was referring to account information including passwords and such for live accounts.

              Comment


                #8
                No it appears to be all here.

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