Candles stopped forming

[Johnny Santiago]

The candles on my charts are not forming since about 1pm EST. The price is moving, but no candles.

In the screen shot you can see the white dashed line (Price Line) above the very last candle that formed.

[Johnny Santiago]

I restarted NT and my pc and still the same

[Johnny Santiago]

And after restart, all indicators on my 1 min chart are gone

[NinjaTrader_PatrickG]

Regarding the lack of real-time data, can this be resolved by changing your chart's Trading Hours template? Follow these steps:

• Right-click on your chart > Data series... > Change 'Trading hours' to 'Default 24/7' > OK.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[Johnny Santiago]

Yes when I change it to 24/7 I can see the candles.

NT8 version :8.0.22.2

No errors on screen or in log.

[Johnny Santiago]

Also, it happened in both of my work spaces.

[NinjaTrader_PatrickG]

Please send me your database, log, and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Expand 'Other files' and enable 'Database file'.
• Please reference the following ticket number in the body of the email: 2635693 ATTN PatrickG

[Johnny Santiago]

Just sent you the email