Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Chart Trader odd behaviour

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Chart Trader odd behaviour

    Sometimes If I open chart trader and then close Chart trader my charts have a black space where chart trader was - I can't get rid of it without having to cancel the chart and reopen a new one. then it behaves normally for a while. Any thoughts? Anyone else have this?

    #2
    here is a pic of it

    Comment


      #3
      Hello,

      Thank you for your post.

      I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2636262 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

      Open your NinjaTrader folder under Documents.
      Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      Send the 2 compressed folders as attachments to this email.
      Once you have emailed these to us, you may delete these compressed folders.


      Thanks in advance; I look forward to resolving this item for you.
      Marco G.NinjaTrader Customer Service

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by Cross161, Today, 10:33 PM
      0 responses
      3 views
      0 likes
      Last Post Cross161  
      Started by neilzep, Today, 08:55 PM
      0 responses
      6 views
      0 likes
      Last Post neilzep
      by neilzep
       
      Started by javier.filgueira, Today, 03:29 PM
      3 responses
      10 views
      0 likes
      Last Post javier.filgueira  
      Started by Da vinci, Today, 03:15 PM
      1 response
      8 views
      0 likes
      Last Post NinjaTrader_ChrisL  
      Started by Da vinci, Today, 02:51 PM
      1 response
      14 views
      0 likes
      Last Post NinjaTrader_ChrisL  
      Working...
      X