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NinjaTrader
Chart Trader odd behaviour
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Chart Trader odd behaviour
Sometimes If I open chart trader and then close Chart trader my charts have a black space where chart trader was - I can't get rid of it without having to cancel the chart and reopen a new one. then it behaves normally for a while. Any thoughts? Anyone else have this?Tags: None
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Hello,
Thank you for your post.
I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2636262 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.
Thanks in advance; I look forward to resolving this item for you.
Marco G.NinjaTrader Customer Service
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Hi
I re installed NT and it seemed to resolve the issue. On a separate note however some other behaviour that remains is on playback. I click GoTo a particular time. It goes there - I click play and it instantly reverts back to the beginning.
I do it again and it works fine. Again it may only be my installation but the behaviour hasn't changed in 2 reloads so it may be something.
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Hello Mindset,
Thank you for your reply.
It is expected, when you use the 'Go To' feature or the slider, that the Playback Data will replay from the beginning at first because you are able to press play. This is because the chart is playing 'catch-up' to ensure that any strategies or orders are not lost when time adjustments are made.Zachary S.NinjaTrader Customer Service
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Hello Mindset,
Thank you for your reply.
In the most recent releases of NinjaTrader 8, we've made changes to the Playback Connection functionality. We now include an option to 'Playback from Selected', which will eliminate the behavior that you are encountering. I'd recommend upgrading to the most current release. You may review the release notes at the link below;
Please let us know if we may assist you any futher.Zachary S.NinjaTrader Customer Service
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