Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Connection lost to the NinjaTrader Historical Data Server:

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Connection lost to the NinjaTrader Historical Data Server:

    I keep getting this error, causing problems with the charts not loading properly.
    My Broadband is connected with ethernet to my computer and my broadband is over 300 mbts connection speed on fibre optic cable
    I am using FXCM demo datafeed and the green connection light stays on all the time?
    Thanks in advance for a solution?


    2020-07-05 23:01:49:419|3|2|Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-001.ninjatrader.com
    2020-07-05 23:01:59:422|1|2|Using HDS (hds-us-nt-002.ninjatrader.com/31655)
    2020-07-05 23:01:59:798|1|2|Connection restored to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com
    2020-07-05 23:03:37:201|3|2|Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com
    2020-07-05 23:03:47:202|1|2|Using HDS (hds-us-nt-002.ninjatrader.com/31655)
    2020-07-05 23:03:47:517|1|2|Connection restored to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com

    #2
    Hello fredfred,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2638311" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Hi Chris

      Log and trace files sent as requested

      Thanks

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by focus333, Today, 05:34 PM
      1 response
      25 views
      0 likes
      Last Post bltdavid  
      Started by RaddiFX, Today, 07:48 PM
      0 responses
      9 views
      0 likes
      Last Post RaddiFX
      by RaddiFX
       
      Started by smcllr, Today, 05:41 PM
      0 responses
      23 views
      0 likes
      Last Post smcllr
      by smcllr
       
      Started by trader3000a, Today, 02:28 PM
      1 response
      24 views
      0 likes
      Last Post NinjaTrader_Kate  
      Started by mcosta72, Today, 02:25 PM
      0 responses
      19 views
      0 likes
      Last Post mcosta72  
      Working...
      X