• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Live Data issues

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Live Data issues

    When the market opened for trading e mini futures tonight, I can only connect and open a chart that shows the last candlesticks from Friday morning. The chart does not update. It has been a couple of hours now and nothing still. I've done everything up to uninstalling and reinstalling NT8. What can I do to get this working?

    #2
    Hello smcllr,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2638490" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      smcllr, I have the same problem - all day today. My internet connection is fine but not able to connect and get live data feed. Check to see if your internet provider had any outages. I have a support ticket open but so far no connection.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by Darringona, Today, 07:43 AM
      0 responses
      3 views
      0 likes
      Last Post Darringona  
      Started by simonkloot, Today, 07:28 AM
      0 responses
      6 views
      0 likes
      Last Post simonkloot  
      Started by marcus2300, Today, 06:24 AM
      0 responses
      4 views
      0 likes
      Last Post marcus2300  
      Started by Dhjesus, Today, 06:23 AM
      0 responses
      7 views
      0 likes
      Last Post Dhjesus
      by Dhjesus
       
      Started by embreyw, Today, 05:56 AM
      0 responses
      5 views
      0 likes
      Last Post embreyw
      by embreyw
       
      Working...
      X