• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Connection error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Connection error

    Hello, after I have decided which market data (L2) I would like to have, I am now trying to connect to the live data. unfortunately I always get the error message: "Username or password is incorrect". Well, I wrote down 2 passwords for my account: 1. the password for the NT account and 2. the assigned password for CQG. With both I get the connection error. I strictly followed the instructions at: https://ninjatrader.com/ConnectionGu...nnection-Guide ". Can someone please help me? Thanks in advance.

    #2

    Hello,

    Thank you for your post.

    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2642813 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further. Do not post these files to the forum as they contain personally identifiable information.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by bumbledbee, Today, 04:28 AM
    1 response
    6 views
    0 likes
    Last Post NinjaTrader_Marco  
    Started by Tmaninc, Today, 02:13 AM
    3 responses
    12 views
    0 likes
    Last Post Tmaninc
    by Tmaninc
     
    Started by rexmie888, Yesterday, 09:37 PM
    1 response
    11 views
    0 likes
    Last Post NinjaTrader_ChrisSch  
    Started by larkmail, Yesterday, 06:19 PM
    1 response
    7 views
    0 likes
    Last Post NinjaTrader_Marco  
    Started by jvanelli, Yesterday, 09:23 PM
    1 response
    11 views
    0 likes
    Last Post NinjaTrader_Marco  
    Working...
    X