Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

All my charts gone

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    All my charts gone

    I don't know what's freaking happened. I sent money to my account on Friday. I just tried to open my chars and all my saved work spaces are gone. My saved charts are gone. I mean it's just all gone. There was no new update or anything from windows or anything that would foul it up. What's happened here?

    #2
    Hello Skyfly1715,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2659653" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Comment


      #3
      Originally posted by NinjaTrader_ChrisSch View Post
      Hello Skyfly1715,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2659653" in the subject line so I may investigate this matter further.
      • Open your NinjaTrader folder under Documents.
      • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      • Send the 2 compressed folders as attachments to this email.
      • Once complete, you can delete these compressed folders.

      I look forward to your reply.

      Hi thanks for your reply. I got it figured out, well Melissa did this morning through "team viewer". She couldn't figure exactly what went wrong, but that doesn't matter. Was just one of those weird events that happen sometimes. She was able to recover workspace but it had saved an old one. Anyways I got it all rebuilt basically, but I can't figure out how to change the color around the "Buy/Sell buttons". It's this "bluish" color right now. I would think all I have to do is right click and then click properties but their isn't anyway to change it from their. So, that's the question, how do I change the color? Attached a picture.


      Comment


        #4
        Hello Skyfly1715,

        Thank you for the reply.

        You can change these colors by right clicking on the chart trader panel itself > selecting Properties > Colors > Action/Buy/Sell buttons.

        Please let us know if we may assist further.

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by stantenlee, Today, 04:32 AM
        1 response
        12 views
        0 likes
        Last Post NinjaTrader_JustinD  
        Started by jbmiguel, 08-11-2022, 08:48 AM
        6 responses
        52 views
        0 likes
        Last Post NinjaTrader_BrandonH  
        Started by ezrollin, Yesterday, 08:58 PM
        1 response
        12 views
        0 likes
        Last Post NinjaTrader_ChrisL  
        Started by futureszone, Yesterday, 04:01 PM
        1 response
        14 views
        0 likes
        Last Post NinjaTrader_Kate  
        Started by flybuzz, Today, 09:05 AM
        0 responses
        5 views
        0 likes
        Last Post flybuzz
        by flybuzz
         
        Working...
        X