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All my charts gone

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  • NinjaTrader_ChrisSch
    replied
    Hello Skyfly1715,

    Thank you for the reply.

    You can change these colors by right clicking on the chart trader panel itself > selecting Properties > Colors > Action/Buy/Sell buttons.

    Please let us know if we may assist further.

    Leave a comment:


  • Skyfly1715
    replied
    Originally posted by NinjaTrader_ChrisSch View Post
    Hello Skyfly1715,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2659653" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Hi thanks for your reply. I got it figured out, well Melissa did this morning through "team viewer". She couldn't figure exactly what went wrong, but that doesn't matter. Was just one of those weird events that happen sometimes. She was able to recover workspace but it had saved an old one. Anyways I got it all rebuilt basically, but I can't figure out how to change the color around the "Buy/Sell buttons". It's this "bluish" color right now. I would think all I have to do is right click and then click properties but their isn't anyway to change it from their. So, that's the question, how do I change the color? Attached a picture.


    Leave a comment:


  • NinjaTrader_ChrisSch
    replied
    Hello Skyfly1715,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2659653" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Leave a comment:


  • Skyfly1715
    started a topic All my charts gone

    All my charts gone

    I don't know what's freaking happened. I sent money to my account on Friday. I just tried to open my chars and all my saved work spaces are gone. My saved charts are gone. I mean it's just all gone. There was no new update or anything from windows or anything that would foul it up. What's happened here?

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