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    Hi there, i reciently bougth the livetime license and i have problems.

    1. When i connect with my interactive broker, i recieve this error:

    Due do a market feed condition, you need to close an reopen the chart or restart NT8. Sorry for the inconvenence.

    I restarted and create a new chart and the problem doesnt fixed.


    2. When i load my chart i only recivie live data, not historical and live.


    3. The price is not the same that other charts in different platforms.


    Thanks in advance

    #2
    Hello notas,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2674184" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

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