Reverse Order Button Not Working

[Johnny Santiago]

When I click the Reverse Order button it closes the trade instead of reversing it. How do I fix this?

[Emma1]

Add Parameters.

[NinjaTrader_ChrisSch]

Hello Johnny Santiago,

Thank you for your note.

Clicking on the Rev button should close the current open position and open a reverse position, did you receive an error message in your log tab? If so, what did it say?

I look forward to your reply.

[Johnny Santiago]

The log is showing that it's reversing the orders, but then canceling them.
I don't see any errors. Except that it is not supposed to be canceling the orders...it should be reversing them.

[Johnny Santiago]

Add Parameters.

What do you mean?

[NinjaTrader_Melissa]

Hello Johnny,

Thank you for the reply.

For us to tell you any specific details about the orders in question we would need a bit more information.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2677285 ATTN Chris

We look forward to resolving your inquiry.

[Johnny Santiago]

ATTN Chris or Melissa?

[NinjaTrader_PatrickG]

As long as you include the ticket number ( 2677285 ) the name is irrelevant. I'd recommend proceeding exactly as advised by Melissa:

Please reference the following ticket number in the body of the email: 2677285 ATTN Chris

[Johnny Santiago]

I sent the email.

[brucerobinson]

Hello #Support,
I have ticket open 2664279

It may be relevant for Support to be aware. It may be un-related. I have no wish to hijack or confuse the #OP's issue.
What caught my attention in this post was apparent un-expected behaviour when reversing a position.
My experience - so far as I can tell - is what I described as 'Reversing the Position unexpectedly when Exiting a contract', or so it seemed.
It is something that I have observed and tried to report in the past.
Might be of benefit for NT to 'compare notes' with this, is all. Might not.

Kind regards,