Error messages when drawing Fib Retracements

[catinabag]

I keep getting this message:

Unhandled exception: the value "NinjaTrader.NinjaScript.DrawingTools.PriceLev el" is not of type "NinjaTrader.NinjaScript.DrawingTools.PriceLev el" and cannot be used in this generic collection.

Sorry to complain, but it is quite time-consuming to restart NT8 every time this occurs.

Would you possibly have any ideas on how to avoid this problem?

Thank you!

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2677534 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.