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new continuum account - no data feed

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    new continuum account - no data feed

    Hello dear forum!

    I have received my brand new credentials for a continuum account. Login goes all fine but I have no data feed (trying to get ES 09-20 ones). SuperDOM is blank/empty and charts do not have any activity. With the demo account I was testing before it was fine and I don't know if there is any special setting to activate. The connection log says "connection=Connected, Price feed=Connected".

    If you have any idea then happy to receive them!

    #2
    Hello frl72,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2680504" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Thanks for the fast response, log and trace folders are on your way!

      Comment


        #4
        Oops, sorry, I realize I forgot to register for market data/choose which data... Just registered, it was obviously this, not an NT issue of course.
        Last edited by frl72; 08-03-2020, 07:15 AM.

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