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TD AMERITRADE NT8 Erro. Websocket protocol is not supported on this platform

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    TD AMERITRADE NT8 Erro. Websocket protocol is not supported on this platform

    HI
    I have a multibroker license on my nt8 .
    followed NT8 td ameritrade connection guide and authorized
    Unable to connect to td ameritrade for equities.
    Any advise on how to solve this issue

    #2
    Hello gemini42,

    Thank you for your post.

    Please try to add NinjaTrader to your anti-virus program exceptions list to resolve.

    You will need to exclude the following directories:

    C:\Program Files (x86)\NinjaTrader 8, C:\Program Files\NinjaTrader 8, and

    (My) Documents\NinjaTrader 8

    Please let us know if you continue to see the same behavior.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      HI
      I unblocked in the firewall settings of the antivirus program and still i am unable to connect to td ameritrade
      What else can i try

      Comment


        #4
        Hello gemini42,

        Thank you for your post.

        What version of Windows are you currently using?

        If you are using Windows 7, please note that WebSocket is not supported and a later version of Windows is needed.
        Spencer F.NinjaTrader Customer Service

        Comment

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