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Can Not Connect to Continuum

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    Can Not Connect to Continuum

    Hello, Windows pushed an update to my PC and now my Continuum feed will no longer connect. Getting the error message:

    My NinjaTrader Continuum: Gateway logon timed out. (Logon failed).

    I have internet connection so it's not that. Please help!

    #2
    Welcome to the forums!

    Relax ... chances are they're doing some kind of maintenance.

    I mean, it is the weekend.

    It would be nice if NT could design something that would tell us
    when our connection string fails for a known reason, such as
    scheduled maintenance, but unfortunately there is currently no
    protocol for that kind of cooperation.

    [Do I know it's down due to scheduled maintenance? No, it's
    just an educated guess based on past experience -- this happens
    often on weekends.]
    Last edited by bltdavid; 08-10-2020, 08:11 AM. Reason: fix typo

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      #3
      Hello JellyRoll,

      Thank you for your note.

      It appears there was some maintenance performed by CQG on their servers over the weekend which was not allowing connections to take place for a brief period. Maintenance is infrequent but expected and as bltdavid mentioned, it often occurs on weekends.

      Let us know if we may assist further.
      Chris Sch.NinjaTrader Customer Service

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