Chart is not moving

[poltergeistheist]

Good Afternoon!

My trial version for paper trading with NT ended, so i signed up for the $59 monthly barchart market trader so I could log in and continue to use the platform to practice until I feel comfortable enough to make a live account.
I have already rolled over contracts to new expiry date.
restarted NT/ signed back in etc. even restarted my system. When I close the chart and open it again I get the newest version, but it doesn't update until I close and open it again. How can I fix this?

[NinjaTrader_Heath]

Hello poltergeistheist,

Thank you for your post.

Typically this means that you're not enabled for live data for the markets you'd like to view.

What instrument are you trying to load?

Are you getting an error message in your log tab of your control center? If so, what does that message say.

Thank you I'll await your reply.

[poltergeistheist]

I'm mainly interested in futures.
However, If i could also load forex and options, i'd love to as well.
I'm not getting an error message or anything, it's just not loading.

How can I get enabled for live data? What steps do I have to take?

[NinjaTrader_Heath]

Hello poltergeistheist,

Thank you for your reply.

You'll need to reach out to Barchart directly as they control your data enablements and confirm which markets you're trying to load.

Please note that they don't currently offer options data in NInjaTrader. For more information on which providers offer what data please visit the link below:

https://ninjatrader.com/support/helpGuides/nt8/data_by_provider.htm

Depending on the markets you're wanting to load you're likely not enabled for that specific live market data.

For more assistance if needed please let me know what specific instruments you've been unable to load on your chart. (if futures, please include the expiry).

Please feel free to write in if you need additional assistance.