Error when trying to save chart image to desktop

[Johnny Santiago]

I get an error when I try to save the chart image to my desktop. Screen shot below.

Also, there is an error in the log...It's a very long message.

A Direct X error has occurred while rendering the chart: HRESULT: [0x88990015], Module: [SharpDX.Direct2D1], Apicode: [D2DERR_WRONG_RESOURCE_DOMAIN/wrongResourceDomain], Message: The resource was realized on the wrong render target, Each Direct X render target requires it's own brushes. You must create brushes directly in OnRender() or using OnRenderTargetChanged().

[NinjaTrader_Kate]

Hello JohnnySantiago,

Thank you for your post.

Can you confirm if you are using the latest version of NinjaTrader? You can find the version number under Help > About. The current version is 8.0.22.2.

When you say saving the chart image to your desktop, do you mean you are right clicking on the chart and selecting Save Chart Image?

Does this occur on all charts you have open, or only a specific chart? If a specific chart only, are there any indicators or strategies applied to that chart that are not on other charts?

Next, let's have you start the platform in Safe Mode to rule out an installation issue.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once in safe mode, you will only see the Control Center. Please manually connect to your data feed and open a chart, then try to save the chart image - do you receive the error?

Thanks in advance; I look forward to assisting you further.

[Johnny Santiago]

I found the problem, It was an indicator I had. When I removed the indicator, it allowed me to save the chart image. Thank you for you help