LONG delay in order submission

[lunardiplomacy]

Hello,

It is taking intolerably long for my orders to be submitted, and then filled. I use chart trader, and when I click buy/sell mkt it takes a few full seconds (maybe 2-3) for the order to be submitted, and then even longer for me to see the actual order on my chart and hear "order filled".

Can somebody explain to me what factors contribute to the time it takes for orders to be submitted/filled? I understand that the second part (filled) is variable depending upon liquidity, but it should not take this long to submit orders, and in fact it did not always take this long, order submission used to be essentially instantaneous for me.

This is a live account we're talking about here and as you can imagine, orders taking this long to be submitted presents a huge problem, especially considering that I'm trading on 1min charts. Anything I can do on my end to speed things up? Please help!

Thank you.

[NinjaTrader_Zachary]

Hello lunardiplomacy,

Thank you for your post.

It's hard to be sure what factors may be contributing to the behavior solely based on the information that you've provided so far. I'd like to take a look at your database, log, and trace files to better assist you.

You can send this information to me by going to the Control Center-> Help-> Email Support

Expand 'Other files' and enable 'Database file'.

Please reference the following ticket number in the body of the email: 2734927 ATTN Zachary

[lunardiplomacy]

Zachary, thank you for getting back to me. Email sent.

[Aquatrade]

I'm having the same problem. What was the cause of the problem?

[lunardiplomacy]

Hello Aquatrade,

Though I can't tell you definitively what the issue was, I can tell you that doing a fresh installation of NT8 solved the issue. Be sure to follow the set of instructions that will keep all of the scripts/custom files that you need in a SEPARATE folder from the new installation. This is so you can re add them as needed, being that you don't know which of them are causing the performance issue.

Hope this helps you.

[NinjaTrader_Zachary]

I'm having the same problem. What was the cause of the problem?

Hello Aquatrade,

Thank you for your note.

If you'd like us to investigate the issue, please send a note to platformsupport(at)ninjatrader(dot)com with your log and trace files, as well as a description of the issue.

[aaadetos]

Hello,
Is there any reason why this lag is being experienced? I've been having the same issue lately, which is very dangerous on a live account with the MNQ or NQ.
It doesn't happen on the Simulation account, only the live account, so I don't think it has anything to do with a fresh install or scripts /custom files.
On the live account, even market orders are delayed...
Thanks

[NinjaTrader_ChristopherJ]

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[aaadetos]

Thanks. I sent the email.

[hybrid76]

Please, can you share any advice on the subject. Thank you.