Update caused a corrupted data and logon loop

[Nothing323]

Hope your memorial day was well.

My computer received an update, in which afterwords Ninjatrader 8 wont load. it just gets as far as the screenshot shows, no mater if I restart; my computer, Application or connection.

I suspect that my data is corrupted. Ive been able to log on as a different windows user and run Ninjatrader 8 that way but not on my main account.
How should I go about fixing this problem?

[NinjaTrader_Giovanna]

Hello Nothing323,

Thank you for writing in.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2735188 ATTN Giovanna

Thank you in advance.

[Nothing323]

My apologizes for not making it clear, the application is frozen. the screen shot shows my curse in a never ending loading state. I cannot access anything from that end of the application. therefore I will not be able to follow said instruction.

[NinjaTrader_Giovanna]

Hello Nothing323,


Thank you for your reply.

Please try opening NinjaTrader using Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

What were the results?


Additionally, please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.
Please reference the following ticket number in the subject of the email: 2735188 ATTN Giovanna

Please follow the steps below to manually attach your log and trace files to your email -

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Nothing323]

I was able to enter safe mode, thank you. and have through the help tab, sent you an email with Log and Trace files

[NinjaTrader_Giovanna]

Hello Nothing323,

Thank you for your reply.
I have not received your email yet, please verify it was sent to platformsupport [at] ninjatrader [dot] com
.
While in safe mode, please go to Workspaces and close any workspaces that are open. Open workspaces are indicated by having either a green or grey square.
After you have closed the workspaces, please exit NinjaTrader and try to launch the platform normally.

Please let me know the results.

[Nothing323]

I have sent another email with the requested Log and Trace. (hopefully)
I have been able to get on to my application for the most part fine, or without it freezing. however I cant help but notice that all of my 'workspaces' seem to be empty of charts and other tools. which is frustrating if Im going to have to put them all back, with all the lines and markers, indicators, alerts and custom figgits and nobs ive turned. my point is, is there away I can load a old sav and see if I can same my self a the hassle?

[Nothing323]

Hahahaha!, I figured it out.

I went to recovery and moved the most recent save to the workspace folder and now Im back in business