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    demo: does not load graphics, but the data

    hola, no me carga ningun grafico, pero si carga los datos en vivo, inlcuso puedo operar, pero se ve la pantalla negra.

    #2
    Hola joaquinbaricco,

    Tenemos capacidad limitada para proporcionar soporte de plataforma en español, sin embargo, hemos encontrado que este sitio https://www.deepl.com/es/translator puede traducir el inglés al español con buena calidad. Por favor copie nuestra respuesta y luego navegue al sitio que le colocamos para pegar la respuesta en el cuadro hacia la izquierda.

    Tenemos una mayor capacidad para atenderle en español a través del correo electrónico. Si prefiere continuar en español, por favor contáctenos por correo electrónico en PlatformSupport[AT]NinjaTrader[DOT]com.

    Your message translates to:
    demo: does not load graphics, but the data

    hello, I don't have any graphics loaded, but if you load the live data, I can even operate, but you can see the black screen.
    So I may accurately assist you, please answer all of the following questions:
    • What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
    • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
    • What instrument symbol (and expiry if applicable) have you selected? For example, ES 09-20, AAPL, EURUSD, etc.
    • (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      version: 8.0.22.2 64bit
      credenciales: CQG
      instrumento y vencimiento: MES 09-20 es el que uso, pero en ningun instumento carga el grafico
      intervalo: 610 transacciones
      no recibo carteles de error, es todo normal, solo que la pantalla se ve negra, incluso veo como el precio varia en vivo a traves del chart trader.

      Comment


        #4

        Hello joaquinbaricco,

        Thank you very much for your reply.

        I would like to take a closer look at your log & trace files to see if any errors have been reported.

        Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support

        Please reference the following ticket number in the body of the email:

        ATTN Manfred 2748704

        Thank you in advance, I look forward to your email!
        Manfred F.NinjaTrader Customer Service

        Comment

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