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Order routing issue. "Cannot route the order at this time"

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    Order routing issue. "Cannot route the order at this time"

    Live account not executing and routing orders, NT8 version is current, have been on hold with the Emergency Trade desk for over 30+ Minutes. This issue has persisted since Globex open.

    #2
    This is absolutely unforgiveable! No information is being given, you can't get through to the trade desk and there is no information posted on the website. I am so blessed I dont have an order open or I would be on the phone with my lawyer.

    Comment


      #3
      Originally posted by Aramunno View Post
      This is absolutely unforgiveable! No information is being given, you can't get through to the trade desk and there is no information posted on the website. I am so blessed I dont have an order open or I would be on the phone with my lawyer.
      So I presume you're having the same issue also? No pickup from the emergency trade desk or your clearing firm Dorman or Phillip?

      Comment


        #4
        Originally posted by Aramunno View Post
        I am so blessed I dont have an order open or I would be on the phone with my lawyer.
        I'm flat and I am raging. LOL.

        Comment


          #5
          I have been on hold with the "Emergency" trade desk since 6PM ET.

          Comment


            #6
            Just received the following email:

            "CQG is currently experiencing order routing issues that prevent traders from placing orders at the exchange. We are also impacted by the current outage and are unable to place orders as well. CQG is aware of the issue and is working on a solution at this time."

            Greaaat...

            Comment


              #7
              Originally posted by Aramunno View Post
              I have been on hold with the "Emergency" trade desk since 6PM ET.
              Yup been on hold with them and Dorman. I guess their lines are unattended. How are they going to offset their risk if no one is there?

              Comment


                #8
                Originally posted by HITFire View Post
                Just received the following email:

                "CQG is currently experiencing order routing issues that prevent traders from placing orders at the exchange. We are also impacted by the current outage and are unable to place orders as well. CQG is aware of the issue and is working on a solution at this time."

                Greaaat...
                FMD, I guess it isn't just me.

                Comment


                  #9
                  I got the same email. Great indeed.

                  Who wants a drink? *Cheers*

                  Comment


                    #10
                    Same error message here. it is very frustrating

                    Comment


                      #11

                      I am also having the same problem when sending orders.

                      Comment


                        #12
                        Ah thought problem with my computer. I have even reinstalled NT7, restarted my modem, router, and computer. Too bad, I can run simulation only, wish that was my live order.

                        Comment


                          #13
                          ***RESOLVED***, algos are live now. ADMIN LOCK THREAD.

                          Comment


                            #14
                            Thank you for the update. Cheers!

                            Comment


                              #15
                              Hello all,

                              Thank you for your posts. As discussed, our teams have been informed the issue has now been resolved. I would suggest restarting the platform along with your modem/router for further troubleshooting, then test for issue again.



                              Please let us know if we may assist further.
                              Eric B.NinjaTrader Customer Service

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