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    Chart not updating....

    I am connected to live market data (NinjaTrader Continuum) but all my charts seem to be frozen. Do I need to do something else? Other than connect open my chart so that I can see the live market trading?

    #2
    Hello NeverDownMoney,

    Thanks for posting.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2758904 Attn: Tyler.

    I look forward to being of assistance.


    Tyler M.NinjaTrader Customer Service

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      #3
      I sent the logs yesterday, did you get them?

      Comment


        #4
        Thanks for your reply.

        We received them- please refer to my email response.

        I look forward to being of assistance.
        Tyler M.NinjaTrader Customer Service

        Comment

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