Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Password & Username

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Password & Username

    Hello,

    I downloaded the newest version of Ninja Trader. I believe I typed in my Licence Key properly, but it wont let me log into Ninja Trader Continuum. When I try, it says my username and password are incorrect. I went onto Ninja Trader website and updated my password but it still is doing this??

    Thank you in advance.

    #2
    Hello dmelleady ,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2762934" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Chris,

      Please find attached requested zip files.

      Let me know if you need anything additional.

      Thank you.

      Comment


        #4
        Hello dmelleady,

        Thank you for the reply.

        Unfortunately, I had to remove the zip files from your post as they contain sensitive information that is best to not broadcast publicly on the support forum. Alternatively, please send the files in an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2762934" in the subject line so I may investigate this matter further.

        I look forward to your reply.
        Chris Sch.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by pikifghs, Today, 03:18 AM
        0 responses
        2 views
        0 likes
        Last Post pikifghs  
        Started by morrnel, Yesterday, 09:12 PM
        1 response
        11 views
        0 likes
        Last Post NinjaTrader_Jason  
        Started by 7robert, Yesterday, 04:41 PM
        1 response
        10 views
        0 likes
        Last Post NinjaTrader_Jason  
        Started by soon123, Yesterday, 08:07 PM
        0 responses
        9 views
        0 likes
        Last Post soon123
        by soon123
         
        Started by vantojo, Yesterday, 06:49 PM
        1 response
        15 views
        0 likes
        Last Post vantojo
        by vantojo
         
        Working...
        X