Error 362 Connecting to Database

[TheBean236]

My main laptop died, so I'm reinstalling NT8 on my backup machine. I originally just tried to bring up the originally-installed version (only a few months old). and got this error. I then uninstalled and re-installed from the website with the same error. I uninstalled again, deleted all the files in c:\Program Files (x86)\NinjaTrader 8 including the database and re-installed and rebooted. I'm still getting this error.

How can I fix this?

Thanks

[TheBean236]

Sorry, I should have been more specific. Here's the full error text:
Unable to connect to DB. The operating system error could not be mapped to a known set of errors. [Reported Error = 362. Line Number = 2350, FileRead._ReadFile].
It's a Windows 10 Version 1909 - 64 bit machine..
Thanks

[NinjaTrader_Eleanore]

Hello TheBean236,

Thank you very much for your inquiry.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2766009 ATTN Eleanore

I look forward to resolving this inquiry with you!

[TheBean236]

Hi Eleanore:

I can't. NT8 won't come up.

[NinjaTrader_Eleanore]

Hello TheBean236,
Thank you for the update.
You could try to reset your database but you will lose some data if you try this:

• Disconnect NinjaTrader from any open connections via File > Disconnect.
• From the NinjaTrader Control Center window select the menu Tools > Options.
• Select the 'Data' tab.
• Press the 'Reset DB' button.
• Press the 'OK' button.

The following data will be removed.

• Historical orders.
• Historical executions.
• Historical ATM strategy data.
• Saved Strategy Analyzer backtest results.

The following data will be maintained.

• ATM strategy templates.
• Historical chart data.

Since you cannot open the platform, we can attach these files manually to an email.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[TheBean236]

Hi Eleanore:

It's a long an complicated story. Bottom line, This laptop was on Windows 10 Home and I configured the data files to be stored on OneDrive from the other laptop. W-10 Home won't store OneDrive files locally, so NT-8 won't come up. I didn't discover it until I tried zipping the log and trace files (they won't zip from OneDrive on W-10 Home either).
I upgraded to W-10 Pro ($100) and NT-8 is back up and running.

Fortunately, I ran a backup the day before my main laptop died, so I should be good.

You can consider this issue closed.

Thanks for the help.
Michael