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Real time order error Interactive brokers

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    Real time order error Interactive brokers

    When trying to execute an order in real time, the following error appears: Missing order Exchange

    #2
    Hello 7robert,

    Thank you for your post.

    Please send us your log and trace files via email so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary
    Zachary S.NinjaTrader Customer Service

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      #3
      When I send it, I get an error that says
      Unable to upload attachment files to support server
      Unable to connect to the remote server
      Last edited by 7robert; 10-19-2020, 06:40 AM.

      Comment


        #4
        Hello 7robert,

        Thank you for your response.

        Please follow the steps below to manually send those files to us via email.
        • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
        • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as email attachments to platformsupport[at]ninjatrader[dot]com
        • Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary
        • Once complete, you can delete these compressed folders.
        Thanks in advance; I look forward to resolving this item.
        Zachary S.NinjaTrader Customer Service

        Comment


          #5
          Hello 7robert,

          Disregard that prior response, I have received the files.
          Zachary S.NinjaTrader Customer Service

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