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Partner 728x90
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NinjaTrader
Real time order error Interactive brokers
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Hello 7robert,
Thank you for your post.
Please send us your log and trace files via email so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary
Zachary S.NinjaTrader Customer Service
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Hello 7robert,
Thank you for your response.
Please follow the steps below to manually send those files to us via email.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as email attachments to platformsupport[at]ninjatrader[dot]com
- Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary
- Once complete, you can delete these compressed folders.
Zachary S.NinjaTrader Customer Service
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