I would like to schedule a remote session with you - I just need a few things from you before our remote session. Please reference the following ticket number in the body of the email to [email protected]: 2799805 ATTN Tabor
- A time window where I can connect with you (please include a time zone). Our regular support hours are 8:30 am to 6 pm US Eastern, Monday through Friday. The latest time that can be scheduled is 5:30 ET.
- Shortly before our remote session, please launch our remote support application (TeamViewer). There are 2 ways you can do this.
- Via NinjaTrader Control Center > Help > Remote Support
- If you cannot start or have not downloaded NinjaTrader, please download the support application here: http://www.ninjatrader.com/support/NTSupport.exe
If you are ready for the remote session now, open TeamViewer and send the ID and password that you see.
Please do not close out of TeamViewer until I connect.
I look forward to our support session.
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