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Unable to view Market Data on Live Account

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    Unable to view Market Data on Live Account

    Good Morning,

    I recently purchased NT8's Lifetime license, funded the new account, and set up the ContinuumCQG data feed. However, when I pull up a chart I don't see any market data at all. Rather, the chart is completely blank (see attached screenshot). Not sure if there is a problem with my settings or what the issue is, but any help would be appreciated.

    Thanks,
    Jake
    Attached Files

    #2
    Hello Jake,

    Thank you for your inquiry.

    Within the attached file you provided, it appears that you are looking at older expiries for your instrument.

    Will you please try the following to rollover the instrument to the most current expiry:
    • Navigate to the Control Center > Tools > Database window.
    • Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
    • Close this window when this process completes.
    You can learn more about the different ways to rollover by visiting the link below:To view contract rollover, expiry dates, and other trading events click the link below.
    Did this resolve your inquiry?

    I look forward to your reply.
    Eleanore T.NinjaTrader Customer Service

    Comment


      #3
      Thanks Eleanore! Rolling over the contracts was my issue, so it's now been resolved.

      Thanks,
      Jake

      Comment


        #4
        Hello Jake,

        Thank you for your reply.

        I am glad I could be of assistance!

        Please do not hesitate to reach out with any future inquiries.

        Thank you for using NinjaTrader.
        Eleanore T.NinjaTrader Customer Service

        Comment

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