cTrader Data Connection Green but no data?

[SmartArtsStudio]

Hello

I have set up cTrader Connection following:
https://ninjatrader.com/ConnectionGu...nnection-Guide

Apparently connection is successful: Green Light
But charts are empty, and do not update. Tried manually reloading all historical data from context menu, and by creating a new chart.
Also set cTrader as prefered connection for real time and historical data.
Data should be available attempting time is around New York EDT 11:00pm Sunday (Asia is trading).

cTrader desktop is receiving data. I tried connecting with cTrader Desktop both running and not running (doesn't really make sense, but there was not much info provided on exactly what the online permissions granted). I also tried deleted all instrument price history database - who knows

How 'Beta' is the cTrader connection?

[NinjaTrader_Jason]

Hello SmartArts Studio,

Can you please tell me what instruments you have selected in the charts. I tested cTrader on my end and I load data for instruments such as @ABB, @ACS and @BOEING.

[SmartArtsStudio]

Hello Jason

Forex Instruments.
Tested:

EUR/USD
GBP/USD
USD/CHF
AUD/USD
NZD/USD

Changing to cTrader connection from FXCM connection which is working fine live, prior to changing connection. (Trying to change because the FXCM historical data is dodgy missing 4-12 hours of data 10 out of 14 days I have tried in Market Replay.)

Interestingly I get a green light cTrader connection, without cTrader even running? Should the cTrader Connection connect to a local process either Web or Desktop when that is logged in? Or does it just connect straight to cTrader Servers which in my case "Pepperstone" is my data provider?

Thanks

[NinjaTrader_RyanS]

Hello,

Once you have setup/authorized Ctrader for use with NinjaTrader you will not need to have a local process for Ctrader running to be able to connect.

Please let us know if we may assist further.

[SmartArtsStudio]

Hello

What else would be stopping cTrader connection from working?
Says connected: Green Light.
But provides no data: Charts do not update beyond historical data. Newly created chats remain blank?

I have also tried removing and re-adding cTrader connection configuration, with different permissions selected on the spotware.com authorization side.

Thanks

[NinjaTrader_RyanS]

Hello,

To review further, please go to Help>Email Support and link this forum post in the body of the email. Please also reference ticket number 2803856.

We look forward to hearing from you.