I have restarted ninjatrader also. Is there an issue with the historical data for rithmic - seems like big gap from yesterday til 8 am est approx
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
data missing on reload historical
Collapse
X
-
data missing on reload historical
Hello there seems to be data missing for the UB contract with rithmic connection.
I have restarted ninjatrader also. Is there an issue with the historical data for rithmic - seems like big gap from yesterday til 8 am est approxTags: None
-
Hello soulfx,
My first suggestion would be a restart of the platform, as this will reconnect to the historical data server and reattempt to download the missing data.
Should this not work, please send me your log & trace files, as they will help us assess what occurred.
To do this, please click on Help > Email Support, then insert the following information into the email's body, this will help us associate the files with your forum post:
ATTN Manfred 2806570
Thank you in advance!Manfred F.NinjaTrader Customer Service
-
As i said i already did that restarted ninja. I dont have issue with other data es cl or 6e - looked at trace file see the request for UB .. looks fine
My question was more to check the UB data - did you try this today on a 1minute chart for UB for last 2 days including today?
Comment
-
Hello soulfx,
Using the Rithmic connection I was able to request the data, as you can see below:
I have also taken a screenshot of a chart with ten days of data:
As such, I would like to investigate why you are not able to receive this historical data.If you could forward us your log & trace files it might indicate what has caused this.
Thank you in advance!Manfred F.NinjaTrader Customer Service
Comment
-
i can get history - but there is a gap around 7or8est for about an hour - clock changes in uk so not sure exact but gap is between 12 1pm uk - can only see this on 1 min chart not 60 minute chart
all other data is there - i ask as in past when this shows it reflects issue in historical server data when is for short period - so is not a data connection issue
Comment
-
Hello soulfx,
We performed maintenance on some of our historical data servers this morning. If you have not restarted within the last ~2 hours I would suggest one final restart, followed by a "Reload all historical data" on any affected charts to see if this reloads the missing data.
Should you still miss the data after that, please send me a screenshot of the chart, I can then track down to see if I can recreate this gap.
Thank you in advance!Manfred F.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by pmachiraju, 11-01-2023, 04:46 AM
|
8 responses
147 views
0 likes
|
Last Post
by rehmans
Today, 06:44 PM
|
||
Started by mattbsea, Today, 05:44 PM
|
0 responses
5 views
0 likes
|
Last Post
by mattbsea
Today, 05:44 PM
|
||
Started by RideMe, 04-07-2024, 04:54 PM
|
6 responses
33 views
0 likes
|
Last Post
by RideMe
Today, 05:31 PM
|
||
Started by tkaboris, Today, 05:13 PM
|
0 responses
5 views
0 likes
|
Last Post
by tkaboris
Today, 05:13 PM
|
||
Started by GussJ, 03-04-2020, 03:11 PM
|
16 responses
3,282 views
0 likes
|
Last Post
by Leafcutter
Today, 04:14 PM
|
Comment