order flow cumulative delta problem

[rudyspurs]

hello
i have a problem when loading cumulative delta, for some reason when im loading it it adds one big candle at the end of a chart which messes up everything (see attached picture) how can i get rid of it?

[NinjaTrader_Clayton]

Hello rudyspurs,

Thank you for writing in.

Please right-click on the background of the chart and select, "Reload All Historical Data".

This will cause the platform to re-request the historical data needed to load in the Chart and draw the various bars and indicators.

Please let us know if the behavior continues after Reloading the Historical Data.

[rudyspurs]

i have done it few times already... tried restarting it and all but nothing works unfortunately

[NinjaTrader_Clayton]

Hello rudyspurs,

Thank you for the update.

I would like to take a look at your diagnostic files to see what is causing this behavior.

Please use one of the methods below to send the Platform Support Team your log and trace files so we may investigate your inquiry further.

Automatically:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• Input your email address
• Enter the Subject as: 2837595 ATTN Clayton
• Make sure 'Log and Trace files' is checked to include the requested files
• Send the email

Manually:

• Open the file explorer and go to your "Documents" (sometimes called, "My Documents") folder
• Open the NinjaTrader 8 folder
• Hold Ctrl on your keyboard and left-click the 'log' and 'trace' folders to highlight them both
• Now, Right-click on the 'trace' folder and select Send To > Compressed (zipped) Folder
• Once compressed, attach the compressed file in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .
• Once complete, you may delete this compressed folder

Please follow along with this video if you need some help: Click here for a demonstration of both methods

I look forward to receiving your files and resolving your inquiry.

[rudyspurs]

i have send it