I was long two contracts. I had one limit to sell place very high, out of the way. The other limit to sell I moved down to the current price area so it would sell right away. When it filled, the other order also filled at the same price. It was like I moved both orders to that price area, but I didn't. Can you help?
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one limit filled also closes the other
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one limit filled also closes the other
This just happened twice in a row. It has never happened before.
I was long two contracts. I had one limit to sell place very high, out of the way. The other limit to sell I moved down to the current price area so it would sell right away. When it filled, the other order also filled at the same price. It was like I moved both orders to that price area, but I didn't. Can you help?
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Hello StevenNelson,
Please follow the steps below to manually attach your log and trace files in an email so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to "platformsupport[at]ninjatrader[dot]com"
- Put "Attn Jason, 2838811" in the subject field of the email.
- Once complete, you can delete these compressed folders.
JasonNinjaTrader Customer Service
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