Incorrect Position Quantity with interactive brokers

[RobotSyndicate]

Hello,

NT8 latest latest version (although this also happened with the last version...) is displaying the incorrect quantity for live IB positions. Its incorrectly displayed in the chart tab, strategy tab, positions tab, etc. I'm not doing anything difficult. I just manually sold short 11 ES contracts, then at some point I bought to cover 3 contracts, and the position still says I have 11 contracts short. Why would this happen?

Also, sometimes when I have a strategy enter a position, after entering the position NT seems to change the entry price to a price MUCH lower than the actual entry price, sometimes a price that hasn't been reached for hundreds of bars. The entry occurs at the correct time/price, but AFTER it enters the entry price changes to a far off price. This happens to me a LOT running simulated on stocks or futures. So far I haven't seen any error while running the same strategies live. And this is happening with 5 different strategies of mine.

Thanks

[NinjaTrader_Melissa]

Hello,

Thank you for the post.

Please send me your log and trace files so that I may look into what occurred with these positions. Please also include the version of TWS or IB Gateway you are using to connect.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2843388 ATTN Melissa

I look forward to resolving your inquiry.