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My account's cash value changed to 0?
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My account's cash value changed to 0?
I sent a check recently to fund my account, and after waiting through the check's holding period yesterday the funds had finally be deposited. Yesterday when I checked the account on NT8, I logged in and indeed my account had displayed the right cash value amount. But today when I log in to the same account again, the cash value says "0". I haven't made any trades on this account yet, why is this?Tags: None
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Hello stormcloudseven,
Can you please perform a disconnect/reconnect of your broker connection and check if this will show the expected cash value.
If the issue persists, please send me your log and trace files so that I can investigate.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: Attn Jason, 2844852
JasonNinjaTrader Customer Service
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Originally posted by NinjaTrader_Jason View PostHello stormcloudseven,
Can you please perform a disconnect/reconnect of your broker connection and check if this will show the expected cash value.
If the issue persists, please send me your log and trace files so that I can investigate.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: Attn Jason, 2844852
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