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Hello AndyM,
I'd like to take a look at your log & trace files, as they should give us an indication of what exactly occurred.
As these files contain some personal information (such as your live account name), it would be best if you could forward them to us through the platform directly.
To do this, please click on Help > Email Support, then leave the following note in the ticket. This will allow us to quickly associate it with your post:
ATTN Manfred 2855205
As soon as I receive the log & trace files I'll investigate and follow up with you.
Thank you in advance!Manfred F.NinjaTrader Customer Service
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