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NinjaTrader will not load
Good afternoon, I have had a license version of Ninja8 for 2 years. I can not seem to load it on my lap top any more. Could you please advise?
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That makes sense,but I can not even load the program to get to that point. I was using the program, but had not logged in for awhile. that started back in Nov. last year (2019)
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Originally posted by NinjaTrader_ChristopherJ View PostHello commander427,
So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".
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That is correct. The application does not load. I will need to get that over to you later. My lap top is at home.
Thank you.
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I apologize, to send the files please send an email to platformsupport[at sign]ninjatrader.com with Attn: Chris Jameson in the subject and a link to this thread in the body of the email. Next please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to your email.
- Once complete, you can delete these compressed folders.
Christopher J.NinjaTrader Customer Service
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