The order cannot be deleted in Sim101

[sidlercom80]

Hi, i can't delete an order anymore, don't know why. A restart didn't help either. How can something like this even happen and what can I do about it? What can i do to prevent this from happening on a live account in the future?

[bltdavid]

CC -> Accounts tab -> right-click on Sim101 -> context menu appears -> select Edit Account -> click 'reset' (small font in lower right corner)

For a live account, call the broker.

[NinjaTrader_Manfred]

Hello sidlercom80,

This can, in rare cases, occur on the Sim101 account due to how it simulates all exchange replies.

While a live account would receive updates from the exchange, the simulated account will simulate these replies, including all executions, partial fills, or slippage.

If the platform experiences a short internet outage, crashes, if you lose power, or the PC goes into Standby, this simulated reply might not have been received, causing a sim-order to appear 'stuck'.

As bltdavid already stated (thank you for that!), resetting the Sim101 account would resolve this.

Please don't hesitate to let us know, should you have any further questions!