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8.0.23.1 IB gateway issue

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    8.0.23.1 IB gateway issue

    solved!!!!
    Last edited by timko; 12-06-2020, 03:54 AM.

    #2
    Hello,

    Thank you for your post.

    Testing on my end, reconnect was able to successfully work on the current versions. Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2857991 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.


    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      solved!!!!
      Last edited by timko; 12-06-2020, 03:54 AM.

      Comment


        #4
        solved!!!!
        Last edited by timko; 12-06-2020, 03:54 AM.

        Comment


          #5
          Thanks for your reply.

          Please send me your log and trace files so that I may look into what occurred.

          You can do this by going to the Control Center-> Help-> Email Support

          Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

          Please reference the following ticket number in the body of the email: 2857991 ATTN Tyler

          I look forward to being of assistance.
          Tyler M.NinjaTrader Customer Service

          Comment


            #6
            Also, to be clear, 978-2c is the currently supported TWS version. You may download it using the link contained in the connection guide:

            https://ninjatrader.com/ConnectionGu...nnection-Guide
            Tyler M.NinjaTrader Customer Service

            Comment


              #7
              solved!!!!
              Last edited by timko; 12-06-2020, 03:54 AM.

              Comment


                #8
                Thanks for your reply.

                Please send me your log and trace files so that I may look into what occurred.

                You can do this by going to the Control Center-> Help-> Email Support

                Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

                Please reference the following ticket number in the body of the email: 2857991 ATTN Tyler

                I look forward to being of assistance.
                Tyler M.NinjaTrader Customer Service

                Comment


                  #9
                  I think we have the same issue : Interactive Broker auto reconnects after daily restart - NinjaTrader Support Forum

                  Just to let you know, I finally reinstall the version 8.0.22.2 last weekend.

                  I lost all my trade history, but I can sleep well again with the automatic reconnection to IB working good each night this week.

                  Comment


                    #10
                    Thanks Acrux! I lost mine as well! sad!!!!
                    Last edited by timko; 12-06-2020, 03:55 AM.

                    Comment


                      #11
                      solved!!!!
                      Last edited by timko; 12-06-2020, 03:55 AM.

                      Comment


                        #12
                        Hello timko,

                        We are unable to make an assessment of what is happening on your end without being able to look at your diagnostic files. Please refer to the steps I provided previously:
                        Originally posted by NinjaTrader_Tyler View Post
                        Thanks for your reply.

                        Please send me your log and trace files so that I may look into what occurred.

                        You can do this by going to the Control Center-> Help-> Email Support

                        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

                        Please reference the following ticket number in the body of the email: 2857991 ATTN Tyler

                        I look forward to being of assistance.
                        Tyler M.NinjaTrader Customer Service

                        Comment

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