My sound stopped working

[PN720]

Hey guys,

I no longer get any sounds coming out of Ninjatrader (i.e. compile finish, order entry, etc). I've checked under the Options | General tab and I see those fields populated as I've never changed them. Any ideas? Using 8.0.23.1

[NinjaTrader_Clayton]

Hello PM720,

Thank you for the question.

If you are no longer hearing sound from your NinjaTrader platform, we will also want to make sure we can hear other sounds from the computer.

1. If you try to play something like a video from YouTube, are you able to hear that?
   • If not, that lets you know that the reason you are not hearing audio has to do with something other than NinjaTrader
     • Some things you could check are: is your volume muted, are your speakers turned on, is the correct audio device selected, is the audio coming out of a second monitor that is turned down, if you are still unable to hear sound from your computer at that point, you may want to reach out to a Windows or PC technician for further help.
   • If yes, then we will want to make sure that NinjaTrader has not been muted specifically
2. If you are hearing sounds from other programs and not NinjaTrader, have you tried restarting NinjaTrader?
   • If you are still unable to hear sound after restarting NinjaTrader, right-click on your audio icon generally located on the bottom right of your computer screen and select "Open Volume Mixer"
     • Once the Volume Mixer is open, scroll left or right to find NinjaTrader 8 and make sure that it is not muted or turned down.
     • 

If you are still unable to hear sound from NinjaTrader after verifying that you can hear sound from a YouTube video coming from your computer and as well NinjaTrader is not muted and is turned up, please send an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .

• In that email, please include Clayton ATTN 2859379 in the Subject and Body of the email as well as attach your log and trace files so we may look into what may be occurring with your platform specifically.
  • To attach your log and trace files, please follow the steps below:
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Attach the two compressed files to your email to us at PlatformSupport
    • Once complete, you can delete these compressed folders.

[chalasani]

same issues......did not work.
Sent email yesterday evening....its unusual that i did not get any response from you guys!
is your email server working? heard you are having issues.?



EDIT: My fault, the earlier email that was sent from you went into my junk folder...NT customer service is true to itself and responded on time....its my fault.