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Access Token Expired or Invalid Error

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    Access Token Expired or Invalid Error

    Dear Support,

    The last few days I have been getting the following error when I load a chart for different instrument. (NT8.23.1 64-bit - DTAmeritrade)

    "Error requesting bars series: The access token being passed has expired or is invalid"

    Any Idea what is happening?

    Thanks.

    #2
    Hello aligator,

    Thank you for your note.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore

    I look forward to resolving this with you.
    Eleanore T.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Eleanore View Post
      Hello aligator,

      Thank you for your note.

      Please send me your log and trace files so that I may look into what occurred.

      You can do this by going to the Control Center-> Help-> Email Support

      Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

      Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore

      I look forward to resolving this with you.
      Hi,

      Already checked my log and trace files, nothing unusual other than the error message noted above.

      I noticed my Windows 10 system time was not synchronized and possibly caused the error (Would that be true?).

      Thanks.

      Comment


        #4
        Hello aligator,

        Thank you for your reply.

        I suspect this error is coming from connectivity issues but without the files for context, it is hard to say for certain.

        Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

        Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore

        I look forward to your reply.
        Eleanore T.NinjaTrader Customer Service

        Comment


          #5
          I am having same issue. Any update of this?

          Comment


            #6
            Hello charique81,

            Thank you for your note.

            Please send me your log and trace files so that I may look into what occurred.

            You can do this by going to the Control Center-> Help-> Email Support

            Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

            Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore

            I look forward to resolving this with you.
            Eleanore T.NinjaTrader Customer Service

            Comment


              #7
              Originally posted by charique81 View Post
              I am having same issue. Any update of this?
              Make sure your Windows10 system clock is in sync with the setting of your time zone market settings( a couple of seconds difference is usually normal). In my case, for some reason my system clock was off by about an hour, perhaps it did not adjust for daylight saving time and was substantially out of sync. Synchronizing solved my problem.

              Let us know if your Trace and Log files showed something different and the fix.
              Last edited by aligator; 01-14-2021, 04:00 PM.

              Comment

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