Let us know if your Trace and Log files showed something different and the fix.
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Access Token Expired or Invalid Error
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Originally posted by charique81 View Post
Let us know if your Trace and Log files showed something different and the fix.Last edited by aligator; 01-14-2021, 05:00 PM.
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Hello charique81,
Thank you for your note.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore
I look forward to resolving this with you.
Leave a comment:
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Hello aligator,
Thank you for your reply.
I suspect this error is coming from connectivity issues but without the files for context, it is hard to say for certain.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore
I look forward to your reply.
Leave a comment:
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Originally posted by NinjaTrader_Eleanore View PostHello aligator,
Thank you for your note.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore
I look forward to resolving this with you.
Already checked my log and trace files, nothing unusual other than the error message noted above.
I noticed my Windows 10 system time was not synchronized and possibly caused the error (Would that be true?).
Thanks.
Leave a comment:
-
Hello aligator,
Thank you for your note.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2862580 ATTN Eleanore
I look forward to resolving this with you.
Leave a comment:
-
Access Token Expired or Invalid Error
Dear Support,
The last few days I have been getting the following error when I load a chart for different instrument. (NT8.23.1 64-bit - DTAmeritrade)
"Error requesting bars series: The access token being passed has expired or is invalid"
Any Idea what is happening?
Thanks.Tags: None
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