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NinjaTrader
Problem loading charts.
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Hello ngd118,
Thank you for your purchase and welcome to the support forum.
Can you please tell me what instruments and intervals you have tried when creating charts.
If you create a 1 Minute chart for AAPL, do you load the requested data? If not, please follow the steps below to manually attach your log and trace files in an email so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to platformsupport[AT]ninjatrader[DOT]com.
- Put 'Attn Jason, 2863792' in the subject field.
- Once complete, you can delete these compressed folders.
JasonNinjaTrader Customer Service
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Hello,
Only stocks and indices are supported via TDA within NinjaTrader, so no futures instruments would be expected to load with this data feed. If AAPL is loading as expected everything would seem to be working.
Please let us know if you have any other questions.Ryan S.NinjaTrader Customer Service
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Ryan S.NinjaTrader Customer Service
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