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Hello tcea9,
Thanks for posting.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2889114 ATTN Tyler
I look forward to being of assistance.
Tyler M.NinjaTrader Customer Service
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Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to an email sent to platformsupport[AT]ninjatrader[DOT]com. Please reference the following ticket number in the body of the email: 2889114 ATTN Tyler
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
Tyler M.NinjaTrader Customer Service
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