NT won't restart. Unable to recover NT custom assembly

Burkdizzle

Junior Member

Join Date: Nov 2020

Posts: 7
#1

NT won't restart. Unable to recover NT custom assembly

12-21-2020, 09:46 PM

I'm unable to open NT8 due to these error codes. I've restarted my PC multiple time and I have received these two codes. I need help bad. Please advise on what to do

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NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

12-22-2020, 12:28 AM

Hello Burkdizzle,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2890412" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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