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NT is very sluggish even after resetting and clearing sim accounts.

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    NT is very sluggish even after resetting and clearing sim accounts.

    I was running a lot of playback to test strategies today, and NT became very unresponsive.

    I found this page

    https://ninjatrader.com/support/help...ance_tips2.htm

    and reset all of my sim accounts with the clear history toggle on, but the problem is still persisting after closing NT and a reboot of the computer.

    I've tried deleting the cache within the db folder.

    I've also tried running Safe Mode, and the problem still persists.

    I only have one 5 minute chart open, no other open workspaces. In particular, opening any menu windows such as new chart, the add indicator, or add strategy window takes a very long time and bugs out the rendering of the previously open windows.

    I'm running version 8.0.22.2.

    Thanks for your help

    #2
    Hello _bxdf_,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2892221" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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