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Problem with connecting to demo account

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    Problem with connecting to demo account

    Hello,

    I have problems with connecting to platformm using NT8 which I upload in attachments. Yesterday everything works fine. I'm connecting from Poland (if it matters)

    Regards, Filip
    Attached Files

    #2
    Hello FilipAl,

    Thank you for your note.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2896615 ATTN Eleanore

    I look forward to resolving this issue with you.
    Eleanore T.NinjaTrader Customer Service

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