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NT8 crashing on start up

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    NT8 crashing on start up

    My NT8 has been working well but then started crashing when I selected any indicator to load or adjust.
    I downloaded the latest version and now it crashes on start up. Any help would be appreciated.

    Gordon

    #2
    Hello gordon12,

    Can you please follow the steps below to manually attach your log and trace files in an email.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to "platformsupport[AT]ninjatrader[DOT]com".
    • Put "Att Jason, 2903697" in the subject field of your email.
    • Once complete, you can delete these compressed folders.
    JasonNinjaTrader Customer Service

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