Zoom button not working

[MartinT]

Hi Support,

I have been unable to get the Zoom feature to work for some time. I am using Version 8.0.23.2 64-bit . The Log has no output and neither does the script output locations. Basically it fails silently. Thank you for your assistance.

martin

[NinjaTrader_Jason]

Hello MartinT,

Does the cursor change after you click the Zoom-in icon on the chart toolbar? If not, please tell me at what exact step the Zoom-in function fails.

Do you experience the issue when running NinjaTrader in safe mode? Safe mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

[MartinT]

Hi Jason,
Thank you for replying. I have restarted NinjaTrader 8 in Safe Mode. I looked for some indication I was in Safe Mode as you suggested by looking in Help -> About but I didn't see anyting to indicate Safe Mode. I understood I was in Safe Mode because there was no Auto Connection and I did not have any workspace startup.

I Connected to Kinetick and open a small WorkSpace. I tried the Zoom feature. It performed as before failing silently. The cursor did change to a "+" Cross Hairs. After placing this cursor at my test zoom location on the charted I left clicked and nothing happened. Although the cursor changed back to Normal. At that time the chart was fully "zoomed" out using the Ctrl PgUP key Combo. I am using a Renko 8 with chart style "Open/Close".

Looking forward to your assistance,

martin

[NinjaTrader_Emily]

Hello MartinT,


Thank you for your reply.


There are two methods to zoom on a chart; one method is by using the toolbar at the top where you click on the Zoom In icon (magnifying glass with a + symbol) and the other method is to right-click on your chart and select Zoom In from the list. Both methods should change your cursor to a + as you described, and then when you left-click on your chart with that + it should zoom in on that section. Do you experience the same behavior when trying from the toolbar as when you use the right-click menu?


If the issue persists, please send your log and trace files to platformsupport[AT]ninjatrader[DOT]com so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post and reference the following ticket number in the body of the email: 2914355 ATTN Emily


Thank you so much for your patience. I look forward to resolving this item with you.

[MartinT]

Hi EmilyC,

I have sent the requested email. The failure was the same using either of the means to select the Zoom feature.

martin

[NinjaTrader_Emily]

Hello MartinT,




Thank you for your patience with this topic.




I would like to respond here as well as in our support ticket regarding the zoom function; one thing that I did not think to test on your platform was to actually enable the zoom function, then left-click and drag the mouse across the chart to draw the region you would like to zoom in on. In my own platform, I typically zoom with just a single click and do not draw a region, although the zoom function is meant to be used where you can specify a box on the chart to zoom in and fit to the window. Please refer to the help guide section here that describes how to zoom on a chart:

https://ninjatrader.com/support/help...AndOutInAChart




I apologize in advance if this resolves your inquiry. I should have thought of it sooner!




Please let us know if we may be of further assistance.

[MartinT]

Hi EmilyC,

Thank you for helping me through my problem. If I had only selected an area with the Zoom tool I would not have reached out. You know reading the manual or what amounts to reading the manual can go a real long way.

Thanks Again,

martin